The website http://www.tournamentcenter.eu (hereinafter ‘the Website’) functions as an online ticketing service for participation in events, and in principle is accessible to every internet user (hereinafter ‘user’). The Website is managed by the limited company, Dazzle Events BVBA, with its registered office at Franklin Rooseveltlaan 349 box 34, 9000 GHENT, and Company number 0819.808.168 (hereinafter ‘the Service Provider’).
These terms and conditions apply to users of the Website and for online registration for events. The Website offers the possibility of online registration for an event. The Service Provider works on behalf of and at the expense of the organiser of the event in question.
The person who purchases a ticket is regarded as sole customer (hereinafter ‘the customer’) and is liable for payment. Under no circumstances may tickets be sold to third parties or transferred in a commercial context to third parties. Counterfeiting of tickets in whatever form is prohibited and will be prosecuted.
The Service Provider reserves the right to amend these general terms and conditions in perpetuity, without prior announcement or notification. Amendments will take effect from the moment of publication on the Website.
Online registration for an event is considered as confirmed upon payment of the registration fee by the customer. Online registration only includes the reservation for participation and is not equivalent to full registration for the event in question. In order to fully register for the event in question, the customer will need to provide his or her personal DCI number. In the event that a customer does not have a DCI number, fails to provide this or provides an incorrect number, then the registration will be deemed incomplete and the customer will need to provide the information at the respective event itself before being able to participate in the event.
With every order, the customer will receive an email confirming his or her registration, containing the details provided by the customer and general information about the event. This email is sent to the customer by the Service Provider, on behalf of the organiser of the event. The customer will also receive an email confirming payment. This email will be sent by PayPal, which handles the payment. The customer must print out the email in question and take this to the event. Should the customer not receive this email, then he or she should contact the Service Provider.
The customer expressly agrees to provide true, accurate, current and complete information about him or herself as requested on the registration form. The Service Provider reserves the right to suspend or refuse the requested transaction, if it has reasonable grounds to suspect that the information provided is inaccurate, incomplete or no longer current. For information concerning an order, the customer can contact the Service Provider or the organiser of the event. The Service Provider's contact information can be found above these terms and conditions.
Online registration will be closed before commencement of the event in question. This will occur at a date that is announced in advance. However, the Service Provider can decide at any time and without prior notice to discontinue registration for an event prematurely.
Orders can be paid online by the customer through a payment option provided by PayPal or, if made possible by the Service Provider, by bank transfer to the Service Provider's account. Any payment made through PayPal is processed immediately.
The terms and conditions of payment are subject to the general terms and conditions determined by PayPal. The Service Provider cannot be held liable for any shortcomings in the payment service provided by PayPal.
Any discounts are valid on the ticket price (excluding shipping and handling costs) for the duration of the specified period or as long as supplies last, and may not be combined with other offers. Discounts are only valid if obtained in accordance with the applicable conditions, such as participation in certain offers, bulk ticket purchases, etc.
Where payment is made by PayPal, the ticket will be sent immediately with the confirmation email in the form of an e-ticket to the email address provided during booking. The customer is requested to check his or her email carefully, including spam messages.
In other cases, and when the customer chose an e-ticket, the ticket will be sent with the confirmation email to the email address provided during booking, after receipt of payment in the Service Provider's account. This may take place a few days after payment. Should the customer not receive the confirmation email, then he or she should contact the Service Provider as soon as possible. If such notification is not reported within 8 days and no later than 1 day before the event takes place, the booking in question will be automatically deleted from the Service Provider's system.
E-tickets will be received immediately by email after registration and payment has been made. This will happen immediately for electronic internet payments or after the full payment has been made by deposit or bank transfer. In all cases, the tickets need to be printed out and taken to the event to be scanned. The customer will need to have PDF-reader software installed in order to print out an e-ticket. The printed e-ticket is the only valid proof of registration for the event in question and accordingly should not be damaged or unreadable. If there is any doubt, then access may be denied.
Each ticket has a unique bar code. Each ticket can only be read once during the time that it is valid. If it is detected that a bar code occurs more than once (scanner signals and scanning software), then the right to participate will only be granted for the initial reading. All cases of misuse, counterfeiting or fraud can be prosecuted. Access will be denied if the date and/or title of the event do/does not match the date or event in question.
Tickets are not refundable, even in the event of loss, damage or theft. Similarly, a refund is expressly excluded in situations where failure to attend is beyond the customer's control. The right to cancel is not applicable, given that the service or reservation of tickets is processed immediately.
It is also not possible to be refunded for unclaimed tickets or tickets that have not arrived by post. Administration costs, bank charges or fees imposed by PayPal will on no account be refunded.
Should the organiser change the content or the date of the event or cancel the event, it will be the organiser who decides whether, and under which conditions, tickets and any additional costs may be refunded or exchanged. Depending on the agreement between the Service Provider and the organiser, the refund or exchange may or may not occur through the Service Provider. Should the event not take place due to force majeure, it will be at the discretion of the organiser of the event to decide whether or not to grant a refund. Under no circumstances can the Service Provider be held liable for the decision of the organiser.
Under no circumstances may tickets be exchanged.
All content and features of the Website, both visual and sound elements, including the technology used, are protected by intellectual rights and are the property of the Service Provider or third parties holding their rights. It is strictly prohibited to distribute, reproduce, or sell, etc. this material in any form whatsoever without the express prior written consent of the Service Provider. Violations of this prohibition can be civilly or criminally prosecuted.
The Service Provider undertakes to use personal information of the user and/or customer exclusively for the execution of the agreement that the customer has entered into by placing the order, and to send information without obligation to the customer concerning the Service Provider and/or the organiser of the event. Unless the user and/or customer objects in writing, the information can be used for marketing purposes and shared with associated partners, companies or contractually bound parties of the Service Provider, so that products or services can be offered to you.
The user and/or customer may, upon request and free of charge, always oppose the use of his or her personal information for direct marketing purposes. To this end, he or she should inform the Service Provider by post or by email, via firstname.lastname@example.org.
In compliance with the law of 8 December 1992, concerning the processing of personal information, the user has a legal right to access and amend where necessary his or her personal information, subject to the provision of proof of identity. The request must be sent in writing, dated and signed to the Service Provider. If necessary, the customer may request to amend any information that might be inaccurate, incomplete or irrelevant.
The Service Provider may collect anonymous or aggregated information of a non-personal nature, such as browser type or IP address, operating system that the customer is using or the domain name of the website through which the customer accessed the Website, or to which the customer exits. This ensures continuous optimisation of the Website for users and/or customers.
The Service Provider is not responsible for content, set-up, development, quality, changes of venue, date or price, availability, or for any cancellation of an event. Any liability of the Service Provider is therefore limited to the process of registration and distribution of the corresponding supporting documents.
It should be noted that the services provided by the Service Provider, even at events, in no way fall within the scope of Section 2 of the law of 7 May 1999, concerning games of chance, wagers, gaming establishments and player protection, or any similar European legislation.
The information on the Website is general in nature and is not adapted to personal or specific circumstances. The information, therefore, cannot be considered as personal, professional or legal advice to the user. The Service Provider makes every effort to ensure that the information provided is complete, correct, accurate and up-to-date.
Should the information provided still contain inaccuracies, or if certain information on or via the Website is unavailable, then the Service Provider will rectify this as soon as possible. If the customer should find any inaccuracies in the information made available through the site, then he or she can contact the Service Provider.
The Service Provider can, nevertheless, under no circumstances be held liable for any direct or indirect damage arising from the use of the Website, nor the use of information on the Website, including and without limitation, all losses, interruptions to work, damage to programs or other information on the computer, to equipment, software or other material belonging to the user.
The Website may contain hyperlinks from or to websites or pages of third parties, or refer to them indirectly. The provision of any links to these websites or pages does not imply in any way an implicit approval of their content. The Service Provider explicitly declares that it has no authority over the content or other features of these websites, and cannot in any way be held liable for their content or features or for any other form of damage as a result of their use.
All complaints must be sent to the Service Provider by registered post within 8 days, giving a clear description of the object of the complaint and specifying the order number as provided in the confirmation email.
Both parties accept the specific use of email and faxes as evidence in their dealings with each other.
The invalidity of any provision within these terms and conditions shall not affect the validity of the remaining provisions. In addition, should the Service Provider and/or organiser choose not to exercise their rights, it cannot in any way be considered as a relinquishing of that right.
These terms and conditions as well as the relations between the customer and the Service Provider are exclusively subject to Belgian law. All possible disputes fall under the exclusive jurisdiction of the courts of the judicial district of Ghent, irrespective of the method of payment or delivery.